Terms & Conditions
The terms governing your use of Nahrayn.
1 Introduction
These Terms of Service ("Terms") govern your access to and use of the Nahrayn Fashion mobile application, website, products, features, and related services.
The services are operated by:
Nahrayn Fashion LTD
Operating as Nahrayn Fashion
Karbala, Iraq
Email: support@nahrayn.com
In these Terms, "Nahrayn," "we," "us," and "our" refer to Nahrayn Fashion LTD. "You," "your," "customer," and "user" refer to any person who accesses or uses Nahrayn.
2 Acceptance of These Terms
By creating an account, accessing Nahrayn, submitting an order, accepting delivery, or using any Nahrayn feature, you agree to these Terms of Service, our Privacy Policy, our Shipping and Delivery Policy, our Return Policy, and any product-specific, promotional, or additional terms displayed to you.
These policies form part of your agreement with Nahrayn.
If you do not agree, you must not use Nahrayn or place an order.
3 Electronic Agreement
You agree that contracts, notices, confirmations, records, and communications may be created and delivered electronically.
Your electronic actions may include creating an account, entering a verification code, selecting a checkbox, pressing an order button, confirming delivery, confirming receipt of a refund, and continuing to use Nahrayn after receiving notice of an updated policy.
Electronic records may be used to demonstrate account activity, orders, acceptance, delivery, returns, refunds, and agreement to applicable terms.
4 Eligibility
You must be at least 16 years old to create an account or use Nahrayn.
A user who is under the age of legal majority may only use Nahrayn with the knowledge, supervision, and permission of a parent or legal guardian.
By using Nahrayn, you confirm that you are at least 16 years old, that you have the legal ability to enter into these Terms, or that your parent or legal guardian has reviewed and approved your use.
Nahrayn currently provides its services only to customers located in Iraq.
5 Customer Accounts
An account is required to place an order.
Customers must register using an Iraqi mobile phone number and provide the requested information, which may include full name, mobile phone number, email address, password or authentication information, and delivery addresses.
One account is normally permitted per mobile phone number.
You agree to provide complete and accurate information and to keep it updated.
You may not create an account using false information, impersonate another person, create an account for fraudulent purposes, sell, transfer, or rent your account, create multiple accounts to avoid restrictions, or use another person's phone number without authorization.
6 Account Security
You are responsible for protecting your password, your mobile phone, your email account, verification codes, one-time passwords, and access to your Nahrayn account.
You must not share a verification code or refund OTP with an unauthorized person.
Nahrayn is not responsible for loss caused by your voluntary disclosure of account credentials unless applicable law provides otherwise.
You should contact support immediately if you suspect unauthorized access.
Nahrayn employees and couriers will not ask for your account password.
7 Account Verification
Nahrayn may verify information before processing an order or account request.
Verification may include phone-number verification, email verification, order-confirmation calls, delivery-address verification, confirmation of a location or landmark, review of previous orders, refusals, returns, or failed deliveries, and identity verification for security or refund purposes.
Nahrayn may delay, restrict, cancel, or reject an order if verification cannot be completed.
8 Account Deletion
You may request permanent account deletion through the account-deletion feature in the app, in-app customer support, email to support@nahrayn.com, or a public deletion-request page provided by Nahrayn.
Nahrayn may verify that the request was submitted by the account owner.
We aim to complete verified deletion requests within 30 days.
After deletion is completed, the account is permanently closed and is not intended to be recoverable.
Certain records may be retained where reasonably necessary for orders, accounting and tax purposes, returns and refunds, fraud prevention, security investigations, legal disputes, and compliance with applicable law.
Deleting the Nahrayn application does not automatically delete your account.
9 Products and Services
Nahrayn offers clothing, fashion products, accessories, and other products made available through the app or website.
The availability of products, categories, sizes, colors, and services may change at any time.
Nahrayn may introduce new products, stop selling a product, limit a product to certain locations, limit the number of products that may be ordered, remove products from the app, and change product availability without advance notice.
10 Product Information
Nahrayn aims to provide accurate product information, including product descriptions, images, colors, sizes, measurements, materials, care instructions, prices, and availability.
However, colors may appear differently depending on the device screen, lighting, photography, and display settings; measurements may have reasonable manufacturing tolerances; product packaging may change; minor differences may exist between batches; images may show accessories, props, or styling items that are not included; and product descriptions may contain occasional technical or typographical errors.
Nahrayn will not intentionally misrepresent a product.
Nothing in these Terms removes mandatory consumer rights that cannot legally be excluded.
11 Size Information
Customers are responsible for reviewing the applicable size chart before ordering.
Sizes may vary between product styles, materials, cuts, manufacturers, and product categories.
A size label alone does not guarantee that a product will fit every customer in the same way.
Customers may inspect eligible clothing at delivery according to these Terms and the Shipping and Delivery Policy.
12 Product Availability
Adding a product to your cart or wishlist does not reserve it.
A product remains subject to availability until the order is accepted and processed by Nahrayn.
A product may become unavailable after an order is submitted because of inventory differences, overselling, quality-control failure, product damage, technical errors, manufacturing limitations, or supplier or material shortages.
If a product becomes unavailable, Nahrayn may remove it from the order, cancel that part of the order, adjust the cash amount due, contact the customer, or cancel the complete order where necessary.
You will not be charged for a product that is not delivered.
13 Prices
Unless otherwise stated, product prices are displayed in Iraqi dinars.
Nahrayn may change prices at any time before an order is submitted.
Once an order is submitted and accepted, the confirmed price normally applies, except where there is an obvious pricing mistake, a technical error, a system malfunction, unauthorized manipulation, incorrect promotional pricing, or another clear error that a reasonable customer should recognize.
If an obvious error occurs, Nahrayn may contact the customer, correct the price, or cancel the affected product or order.
Delivery fees and other applicable charges will be displayed separately where applicable.
14 Taxes and Other Charges
Prices may include applicable taxes where required.
The customer is responsible for paying the price of accepted products, the applicable delivery fee, any return collection fee properly disclosed under the Return Policy, and any other charge clearly disclosed before confirmation.
Nahrayn will not require payment of an undisclosed product charge.
15 Submitting an Order
Submitting an order is a request to purchase the selected products.
An automatic acknowledgment does not necessarily mean that Nahrayn has finally accepted the order.
Nahrayn may review product availability, customer information, delivery coverage, delivery address, order history, cash-on-delivery eligibility, suspected fraud, pricing or technical errors, and operational capacity.
An order is accepted when Nahrayn confirms or begins processing it.
16 Order Confirmation
Nahrayn may contact you by in-app notification, push notification, SMS, phone call, WhatsApp, or email.
We may ask you to confirm your identity, your phone number, your address, your location pin, your ordered products, your availability, or your intention to accept the order.
Failure to respond may result in delay or cancellation.
17 Right to Refuse or Cancel Orders
Nahrayn may refuse, limit, or cancel an order because of product unavailability, incorrect customer information, unsupported delivery location, inability to contact the customer, obvious pricing or technical errors, suspected fraud, promotion misuse, repeated failed deliveries, repeated complete refusals, abusive conduct, safety or security concerns, courier interruptions, or events outside Nahrayn's reasonable control.
Where payment has not been collected, the customer will not be charged for cancelled products.
18 Customer Order Cancellation
You may request cancellation before the order reaches the Processing stage.
Once the order is marked Processing, Nahrayn may have already begun preparing products, reserving inventory, conducting quality checks, packaging, assigning a courier, or performing other operational work.
Cancellation is therefore not guaranteed after processing begins.
If cancellation is no longer possible, you may inspect eligible products during delivery and decide which products to accept.
Repeated last-minute cancellations may result in account restrictions.
19 Payment Method
Nahrayn currently accepts cash on delivery only, unless another method is officially introduced and displayed in the app.
Payments must be made in Iraqi dinars.
You must not send payment to a courier's personal account, use an unofficial payment method, pay an unauthorized person, or pay a price different from the amount confirmed by Nahrayn without contacting support.
20 Cash on Delivery
The customer should prepare sufficient cash before delivery.
The final amount due will normally include the price of accepted products, the applicable delivery fee, and other charges disclosed before the order was submitted.
The customer is responsible for checking the amount due before paying.
Courier availability of exact change is not guaranteed. However, a customer must not be required to pay for a declined product merely because exact change is unavailable.
21 Shipping and Delivery Policy
All orders are subject to the Nahrayn Shipping and Delivery Policy, which is incorporated into these Terms.
The Shipping and Delivery Policy explains matters including delivery coverage, processing times, estimated delivery periods, delivery fees, cash collection, inspection at delivery, partial acceptance, failed deliveries, courier conduct, and customer responsibilities.
If these Terms and the Shipping and Delivery Policy address the same subject, they should be interpreted consistently.
22 Delivery Estimates
Delivery dates and periods are estimates and are not guaranteed appointments or deadlines.
Orders may be delayed because of product availability, preparation time, quality-control requirements, courier capacity, public holidays, religious occasions, high order volume, severe weather, road closures, security conditions, regional disruption, incorrect customer information, difficulty reaching the customer, or events outside Nahrayn's reasonable control.
A delay does not automatically entitle the customer to compensation, free delivery, or a discount unless required by law or expressly offered by Nahrayn.
23 Delivery Address and Contact Information
You must provide a complete and accurate delivery address, which may include governorate, city, district, neighborhood, street, building or house number, floor or apartment, nearby landmark, map pin, recipient name, and an active Iraqi phone number.
You are responsible for delays or failed delivery caused by inaccurate, incomplete, or misleading information.
Substantial address changes after dispatch may not be accepted.
24 Delivery Attempts
Nahrayn or its delivery partner may make approximately one or two delivery attempts, depending on courier policy, customer location, operational availability, and the reason the first attempt failed.
A second attempt is not guaranteed.
A delivery attempt may fail when the customer does not answer, the phone number is incorrect or unavailable, the customer is absent, the address cannot be located, the customer repeatedly postpones delivery, the customer does not have the required cash, the location is unsafe or inaccessible, or the customer refuses to cooperate with reasonable delivery instructions.
Nahrayn may return or cancel the shipment following a failed attempt.
25 Delivery Inspection Period
Customers may receive up to 10 minutes to inspect eligible products at the time of delivery.
The inspection period is intended to allow the customer to confirm the product, check the size, check the color, check the quantity, perform a reasonable visual inspection, identify visible damage or defects, and decide which products to accept.
The inspection period begins when the courier presents the products.
The courier may end the inspection after the permitted period or if the products are handled improperly.
26 No Trying On at Delivery
The delivery inspection is a visual and label check, not a fitting session. Customers may briefly hold a garment against themselves to judge general size, but may not try products on.
Customers may not undress in front of the courier, take products into a private room while leaving the courier waiting, wear products against the body during delivery inspection, remove or damage tags, remove hygiene seals, use products, wash products, apply perfume, makeup, deodorant, creams, or other substances, stretch, tear, damage, or alter products, or exceed the permitted inspection time.
The courier is not required to enter a private home, bedroom, changing room, or other private space.
A product damaged, stained, altered, or contaminated during inspection may be treated as accepted.
For fit and sizing, please review the size guide on each product page before ordering. If an accepted product does not fit, it may still be returned after delivery under the Return Policy.
27 Products Restricted from Inspection
For hygiene and safety reasons, certain products may not be opened, worn, or tried on during delivery inspection.
These may include underwear, intimate apparel, bodysuits, lingerie, swimwear, socks, hosiery, earrings or pierced jewelry, cosmetics, skincare, personal-care products, products with hygiene seals, and any product marked non-returnable or restricted.
Additional restrictions may be displayed on the product page.
28 Partial Acceptance
The customer may accept all products, accept only selected products, decline selected products, or decline the complete shipment.
The customer will only be charged for products accepted at delivery.
Products declined before payment remain with the courier and do not require a later return request.
Declining a product is not an exchange. The courier cannot provide another size, color, style, or replacement product during the delivery visit.
29 Delivery Fee for Partial Acceptance
If the customer accepts one or more products, the full applicable delivery fee remains payable.
The original delivery fee is separate from the prices of the products and compensates for the completed delivery service.
The delivery fee is not reduced according to the number of products accepted.
This does not apply where the return or refusal is caused by a Nahrayn error — a product that arrives damaged, defective, incomplete, or incorrect through Nahrayn's fault. In that case the delivery fee is refundable, or Nahrayn will arrange a free replacement or free redelivery, as set out in the Return Policy.
30 Complete Shipment Refusal
The customer may decline the complete shipment during the inspection period.
When the customer accepts no products, Nahrayn will not charge the delivery fee at the door.
However, repeatedly ordering and refusing complete shipments without a reasonable basis may be treated as misuse of Nahrayn's service.
Nahrayn may respond by confirming future orders by telephone, limiting order quantities, restricting inspection privileges, restricting cash-on-delivery access, suspending or closing the account, or blocking associated phone numbers, devices, or addresses where legally permitted.
31 Delivery Confirmation
Nahrayn may record delivery using an OTP, a signature, app confirmation, telephone confirmation, courier-system confirmation, or another reasonable verification method.
You should not provide the delivery OTP before receiving and inspecting the shipment.
Delivery records may show products accepted, products declined, amount paid, delivery fee, delivery date, and recipient information.
32 Authorized Recipients
You may allow another person to receive your order.
A person receiving the shipment on your behalf must be able to inspect the products, make acceptance decisions, pay the amount due, and confirm delivery.
The authorized recipient's decision to accept or decline products will be treated as your decision.
Nahrayn is not responsible for a disagreement between you and a person you authorized to receive your shipment.
33 Returns
Products accepted and paid for at delivery may only be returned in accordance with the Nahrayn Return Policy.
The Return Policy is incorporated into these Terms.
Unless otherwise stated, an eligible return request must be submitted within seven calendar days after delivery; the product must satisfy all return conditions; submitting a request does not guarantee approval; returned products must pass quality inspection; exchanges are not offered; approved refunds are issued in cash through an authorized courier; and additional return rules may apply to hygiene-restricted or final-sale products.
The original delivery fee is non-refundable for returns based on customer preference — a change of mind, an unsuitable size or color, a product no longer wanted, or a wrong option selected by the customer. Where the return is caused by a Nahrayn error — a damaged, defective, incomplete, or incorrect product that is Nahrayn's fault — the delivery fee is refundable, or Nahrayn will arrange a free replacement or free redelivery, and no return collection fee will apply.
34 Return Conditions
To qualify for a return, a product must generally be unused, unworn, unwashed, unaltered, in its original condition, have all original tags attached, include packaging, accessories, gifts, and components, and be free from stains, makeup, deodorant, perfume, odors, smoke, pet hair, dirt, and signs of use.
Nahrayn may reject a return that does not meet the Return Policy.
35 No Exchanges
Nahrayn does not offer direct product exchanges.
If a customer wants another size, color, style, or product, the customer must return the original eligible product, receive the approved refund, and place a new order.
Availability and pricing are not guaranteed during return processing.
36 Return Collection Fees
A return collection fee may apply when the return results from a change of mind, an unsuitable size, personal preference, a customer selection error, or a product that matches the confirmed order but is no longer wanted.
Nahrayn will not charge a return collection fee when the return is caused by a verified Nahrayn error, including a wrong product, a wrong size or color compared with the order, a damaged product, a defective product, or an incomplete product.
In those Nahrayn-error cases the original delivery fee is also refundable, or Nahrayn will arrange a free replacement or free redelivery, as set out in the Return Policy. For preference-based returns, the original delivery fee remains non-refundable where it was paid for a completed delivery.
37 Cash Refunds
Approved refunds are issued strictly in cash through an authorized Nahrayn courier.
Nahrayn does not ordinarily issue refunds through store credit, return coupons, Zain Cash, FIB, bank transfer, credit card, debit card, or an unauthorized driver or representative.
The approved refund generally consists of the amount paid for the accepted returned product, less any applicable and properly disclosed return fee or promotional adjustment.
38 Refund Delivery
Nahrayn does not charge a separate standard fee solely for delivering an approved cash refund.
The customer must verify receipt using an OTP.
You must only provide the refund OTP after receiving the correct cash amount, counting the cash, and confirming that the amount matches the approved refund.
Once the OTP is provided and the refund is recorded as received, the refund is considered completed.
39 Failed Refund Delivery
The customer must provide an active phone number and accurate refund-delivery address.
If the customer cannot be reached, Nahrayn may make one additional reasonable attempt.
Further attempts may be delayed, limited, or subject to reasonable operational conditions.
The refund will remain pending until successfully delivered or otherwise resolved.
40 Rejected Returns
A returned product may be rejected when it was submitted outside the return period, it is non-returnable, it was worn, used, washed, altered, stained, or damaged, tags or packaging are missing, accessories, gifts, or components are missing, the wrong product was returned, it does not match the approved return request, it was not purchased from Nahrayn, or fraud or misuse is reasonably suspected.
If a return fails inspection, Nahrayn will send the product back to the customer.
Nahrayn will not charge the customer a redelivery fee for returning a rejected product.
41 Non-Returnable Products
Certain products may be non-returnable for hygiene, safety, personalization, or operational reasons.
These may include underwear, intimate apparel, bodysuits, lingerie, swimwear with removed or damaged protection, socks and hosiery after opening, earrings and pierced jewelry, opened cosmetics, opened skincare or personal-care products, products with broken hygiene seals, products marked Final Sale, products marked Non-Returnable, and products that cannot safely be resold.
A non-returnable product may still be eligible for a remedy if it was received damaged, defective, incomplete, or incorrect, subject to verification and applicable law.
42 Promotions
Nahrayn may offer discount codes, flash sales, free gifts, bundles, buy-one-get-one promotions, final-sale offers, seasonal promotions, new-customer promotions, and other campaigns.
Each promotion may have separate conditions, which may include eligibility restrictions, minimum order value, product exclusions, account limits, expiration dates, usage limits, geographic restrictions, quantity limits, and non-transferability.
43 Promotional Recalculation
If part of an order is declined or returned, Nahrayn may recalculate the promotion.
This may result in loss of a discount, adjustment of a bundle price, deduction of an unreturned free gift, recalculation of a buy-one-get-one offer, or adjustment where the remaining order no longer meets the minimum value.
Refunds will be based on the amount actually paid and the promotional value properly allocated to the returned product.
44 Promotion Misuse
You may not create multiple accounts to obtain repeated new-user offers, use promotional codes obtained fraudulently, manipulate orders to retain unearned discounts, sell or distribute restricted codes, use automated tools to exploit promotions, or return part of a promotion while improperly keeping the full benefit.
Nahrayn may cancel or reverse a promotion where it was issued by mistake, it was obtained fraudulently, the conditions were not satisfied, a technical error occurred, or abuse is reasonably suspected.
45 Product Reviews
Customers may submit product reviews, ratings, and review photographs.
Reviews must be genuine, based on relevant experience, related to the product, respectful, lawful, and free from misleading information.
You may not submit false reviews, reviews for products you did not reasonably experience, threats or abusive language, discriminatory content, personal information, advertising or spam, copyright-infringing content, illegal content, or content unrelated to the product.
46 Review Moderation
Nahrayn may review, reject, remove, hide, or restrict content that is false, misleading, offensive, abusive, threatening, irrelevant, promotional, duplicated, fraudulent, infringing, illegal, or in violation of these Terms.
Nahrayn is not required to publish every submitted review.
Removal of a review does not necessarily indicate that Nahrayn agrees or disagrees with the customer's opinion.
47 License to Customer Content
You retain ownership of original content you submit.
By submitting a review, rating, photograph, video, or other content, you grant Nahrayn a non-exclusive, worldwide, royalty-free license to store, reproduce, format, translate, moderate, display, publish, distribute, and use it to operate and promote Nahrayn.
Nahrayn will seek additional permission before using an identifiable customer's photograph, video, or testimonial in external advertising where permission is appropriate or required.
You confirm that you own the content or have permission to submit it, that the content does not violate another person's rights, and that the content does not unlawfully disclose private information.
48 Intellectual Property
Nahrayn and its licensors own or control the rights in the Nahrayn name, logos, trademarks, clothing designs, product designs, product photography, videos, graphics, icons, animations, product descriptions, app layout, software, source code, databases, website content, marketing materials, and other original content.
These rights are protected by applicable intellectual-property laws.
49 Permitted Personal Use
Nahrayn grants you a limited, personal, revocable, non-exclusive, and non-transferable right to use the service for lawful personal shopping.
You may browse products, place legitimate orders, share ordinary product links, share normal screenshots for personal, non-commercial purposes, and recommend Nahrayn to others.
This permission does not transfer ownership of any Nahrayn content.
50 Prohibited Intellectual-Property Use
Without written permission, you may not commercially copy Nahrayn product images, copy or reproduce clothing designs, use Nahrayn's logo or name as your own, create a confusingly similar business or application, scrape product data, reproduce substantial parts of the app, sell Nahrayn content, remove copyright or trademark notices, reverse engineer the software, decompile or disassemble the app, attempt to obtain source code, or build a competing database from Nahrayn's content.
51 Prohibited Conduct
You may not use Nahrayn to commit fraud, place false orders, submit false return claims, return a substituted or counterfeit product, keep a product that was recorded as declined, avoid paying for an accepted product, abuse promotions, harass employees or couriers, threaten another person, damage products during inspection, interfere with app operation, attempt unauthorized access, introduce malware or harmful code, scrape or automate access without permission, violate another person's privacy, violate intellectual-property rights, commit illegal activity, misuse account-deletion or support systems, or circumvent restrictions.
52 Fraud and Abuse Prevention
Nahrayn may review accounts, orders, addresses, devices, and activity for fraud prevention and operational protection.
Conduct that may trigger review includes excessive complete refusals, repeatedly accepting very few products, repeated failed deliveries, repeated unsupported damage claims, returning used products, multiple accounts using the same device, address, or phone information, threats or abusive conduct, suspicious promotion use, and attempts to manipulate payment, delivery, return, or refund records.
A review does not automatically mean wrongdoing occurred.
53 Restrictions, Suspension, and Termination
Where reasonably necessary, Nahrayn may limit order quantities, limit order value, require additional verification, restrict cash-on-delivery access, restrict inspection privileges, cancel pending orders, suspend an account, permanently close an account, block a phone number, block a device, restrict a delivery address, or refuse future service.
These actions may be taken for fraud, abuse, harassment, repeated policy violations, repeated complete refusals, repeated failed deliveries, safety concerns, legal requirements, or protection of Nahrayn, customers, employees, or couriers.
Where appropriate, Nahrayn may allow the user to contact support regarding a restriction.
54 Service Availability
Nahrayn aims to provide a reliable service but does not guarantee that the app or website will always be available, error-free, uninterrupted, secure from every possible threat, compatible with every device, or free from delays.
Service may be interrupted because of maintenance, updates, technical failure, internet outages, hosting or Firebase interruptions, security incidents, third-party service failure, or events outside Nahrayn's reasonable control.
Nahrayn may change, suspend, or discontinue a feature where reasonably necessary.
55 Application Updates
You may need to install updates to continue using certain features.
Updates may add features, remove features, correct errors, improve security, change compatibility, or update legal or technical requirements.
Nahrayn is not responsible for problems caused by continued use of an unsupported app version.
56 Third-Party Services
Nahrayn may rely on third-party services such as Firebase, cloud providers, mapping services, courier companies, SMS providers, email providers, notification providers, analytics or crash-reporting services, app stores, and external links.
Independent third parties may have their own terms and privacy policies.
Nahrayn is not responsible for an independent third party's services, content, or conduct beyond the responsibility imposed by applicable law.
57 Customer Communications
Nahrayn may contact you through in-app notifications, push notifications, SMS, phone calls, WhatsApp, and email.
Communications may concern account verification, security, orders, product availability, delivery, returns, refunds, support, policy updates, promotions, and recommendations.
You must keep your contact information accurate.
You may disable or unsubscribe from promotional communications where available. Essential account, security, order, delivery, return, and refund communications may still be sent.
58 Privacy
Nahrayn's collection and handling of personal information are described in the Nahrayn Privacy Policy.
By using Nahrayn, you acknowledge that your information will be processed as described in that policy.
The Privacy Policy includes information about account data, location, orders, returns, uploaded photos and videos, reviews, couriers, Firebase and service providers, data retention, account deletion, and privacy requests.
59 Disclaimer of Warranties
Nahrayn will provide its services with reasonable care and in accordance with applicable legal obligations.
To the maximum extent permitted by law, the app, website, and digital features are provided on an "as available" basis.
Nahrayn does not guarantee that every product will always be available, that every delivery estimate will be met, that the app will operate without interruption, that every error will be corrected immediately, that every device will display colors identically, that recommendations will match every customer's preferences, or that third-party services will always remain available.
Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.
60 Limitation of Liability
To the maximum extent permitted by applicable law, Nahrayn will not be liable for indirect, incidental, or consequential losses arising from temporary service interruptions, delays outside Nahrayn's reasonable control, customer-provided incorrect information, unauthorized account access caused by the customer sharing credentials or OTPs, failure of a customer's device or internet service, independent third-party services, loss of an opportunity to purchase an unavailable product, or minor color or measurement variation properly disclosed to the customer.
Where Nahrayn is legally responsible, liability will be determined according to applicable Iraqi law and the facts of the matter.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where it cannot legally be limited, death or personal injury caused by legally actionable conduct, mandatory consumer rights, or any liability that cannot lawfully be excluded.
61 Customer Responsibility for Loss
You are responsible for reasonably foreseeable losses caused by your fraud, intentional misuse, illegal conduct, deliberate product damage, intellectual-property infringement, false claims, unauthorized use of another person's information, or serious or repeated violation of these Terms.
This section does not make a customer responsible for losses caused solely by Nahrayn's own unlawful conduct.
62 Events Outside Reasonable Control
Nahrayn is not responsible for failure or delay caused by events outside its reasonable control, including severe weather, flooding, fire, war, civil disturbance, security incidents, road closures, government action, internet or telecommunications outages, power outages, courier interruption, labor disruption, epidemics, natural disasters, regional transportation interruption, or failure of essential third-party infrastructure.
Nahrayn will make reasonable efforts to resume affected services.
63 Customer Support and Complaints
Customers should first contact Nahrayn support regarding account problems, orders, deliveries, payments, returns, refunds, product concerns, courier conduct, privacy requests, and policy questions.
Support is available through the in-app support system and by email at support@nahrayn.com.
Customers should provide their full name, registered phone number, order number, a description of the issue, and relevant photographs, videos, or screenshots.
Nahrayn may request additional information to investigate the matter.
64 Informal Dispute Resolution
Before starting formal legal proceedings, the customer and Nahrayn should attempt in good faith to resolve the dispute through customer support.
The customer should provide Nahrayn with a description of the dispute, the requested resolution, supporting evidence, and relevant order or account information.
This section does not prevent either party from seeking urgent legal relief where necessary.
65 Governing Law
These Terms and any dispute arising from Nahrayn's services are governed by the applicable laws of the Republic of Iraq.
Mandatory legal rights and protections remain applicable.
66 Jurisdiction
Where legally permitted, disputes that cannot be resolved informally will be submitted to the competent courts located in Karbala, Iraq.
Nothing in these Terms prevents a consumer from using another court or procedure where mandatory law grants that right.
67 Changes to These Terms
Nahrayn may update these Terms to reflect new services, operational changes, policy changes, technology changes, security requirements, legal or regulatory requirements, or changes to delivery, return, or payment procedures.
Nahrayn may notify customers of material changes through in-app notice, push notification, email, website notice, or another reasonable communication method.
The updated Terms will display a new effective or last-updated date.
Where legally permitted, continued use of Nahrayn after the updated Terms become effective constitutes acceptance of the updated Terms.
If you do not agree with an update, you should stop using Nahrayn and may request account deletion.
68 Relationship Between Policies
These Terms should be read together with the Privacy Policy, Shipping and Delivery Policy, Return Policy, promotion-specific terms, and product-specific notices.
If there is a conflict:
1 Mandatory applicable law controls.
2 Product- or promotion-specific terms control for that particular product or promotion.
3 The Return Policy controls on detailed return procedures.
4 The Shipping and Delivery Policy controls on detailed delivery procedures.
5 These Terms control on general use of Nahrayn.
69 Severability
If a court or authority determines that part of these Terms is invalid, unlawful, or unenforceable, that part will be limited or removed only to the extent necessary.
The remaining Terms will continue to apply.
70 No Waiver
If Nahrayn does not immediately enforce a provision, this does not mean that Nahrayn permanently gives up the right to enforce it.
An exception granted in one case does not require Nahrayn to grant the same exception in another case.
71 Assignment
You may not transfer your account or your rights and obligations under these Terms without written permission from Nahrayn.
Nahrayn may transfer its rights or obligations as part of a business sale, merger, reorganization, financing, transfer to an affiliate, or transfer to a successor operator.
Any transfer will remain subject to applicable law.
72 Entire Agreement
These Terms and the incorporated policies constitute the agreement between you and Nahrayn concerning your use of the service.
They replace prior statements or understandings concerning the same subject, except for a written agreement separately signed or officially accepted by Nahrayn.
73 No Third-Party Beneficiaries
Unless expressly stated, these Terms do not grant enforcement rights to a person who is not a party to the agreement.
This does not affect the rights of a parent, guardian, authorized recipient, or another person where applicable law gives that person rights.
74 Language
These Terms may be made available in English and Arabic. The Arabic translation is provided for customer accessibility and convenience.
If there is an inconsistency, ambiguity, or conflict between the English version and an Arabic or other translated version, the English version will control, to the extent permitted by applicable law.
75 Contact Information
For questions, complaints, or legal notices regarding these Terms, contact:
Nahrayn Fashion LTD
Karbala, Iraq
Email: support@nahrayn.com
Customers may also use the support feature available in the Nahrayn application.