Privacy Policy
How Nahrayn collects, uses and protects your personal information.
1 Introduction
Nahrayn Fashion LTD, operating under the name Nahrayn Fashion ("Nahrayn," "we," "us," or "our"), respects the privacy of its customers and users.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:
- Create or use a Nahrayn account.
- Access the Nahrayn mobile application or website.
- Browse products.
- Add products to your cart or wishlist.
- Place or receive an order.
- Communicate with customer support.
- Submit a return request.
- Upload photographs, videos, reviews, or other content.
- Use any other Nahrayn feature or service.
Nahrayn Fashion LTD is based in Karbala, Iraq, and currently provides its services only within Iraq.
By using Nahrayn, you acknowledge that you have read and understood this Privacy Policy.
2 Who Is Responsible for Your Information?
The business responsible for the personal information described in this Privacy Policy is:
Nahrayn Fashion LTD
Karbala, Iraq
Email: support@nahrayn.com
Privacy, access, correction, and deletion requests may be submitted through the in-app support system or by emailing support@nahrayn.com.
3 Eligibility and Children's Privacy
Nahrayn is intended for users who are at least 16 years old.
A person under the age of legal majority may only use Nahrayn with the knowledge, permission, and supervision of a parent or legal guardian.
By creating an account or placing an order, you confirm that:
- You are at least 16 years old.
- You are legally able to use the service; or
- Your parent or legal guardian has authorized and supervises your use.
We do not knowingly collect personal information from children under 16.
If we learn that personal information was collected from a child under 16 without appropriate authorization, we may delete the information and close the associated account.
A parent or guardian who believes that a child provided information without authorization may contact us at support@nahrayn.com.
4 Information You Provide to Us
4.1 Account information
When you create or manage a Nahrayn account, we may collect:
- Full name.
- Iraqi mobile phone number.
- Email address.
- Password or authentication credentials.
- Account identifiers.
- Account preferences.
- Verification information.
Nahrayn does not intentionally require or collect your gender or date of birth as part of standard account registration.
Passwords and authentication credentials may be securely handled by our authentication-service provider. Nahrayn employees are not intended to have access to your readable password.
4.2 Delivery information
When you add a delivery address or place an order, we may collect:
- Governorate, city, district, and neighborhood.
- Street or road information.
- Building, house, apartment, or floor information.
- Nearby landmarks.
- Delivery instructions.
- Recipient name and phone number.
- A manually selected map pin.
- Precise device location when you choose to use location services to select or confirm an address.
You may save more than one delivery address in your account.
4.3 Order and transaction information
When you place or receive an order, we may collect:
- Products ordered, including size, color, and quantity.
- Product prices, discounts, promotional offers, and delivery fees.
- Cash amount due.
- Order and delivery status.
- Accepted and declined products.
- Delivery inspection records.
- Cash-on-delivery confirmation.
- Cancellation, refund, and return information.
- Courier notes and delivery-attempt information.
- Order and transaction history.
Nahrayn currently accepts cash on delivery. We therefore do not ordinarily collect credit-card or bank-account details for customer purchases.
4.4 Return and refund information
When you submit a return, defect, damage, missing-product, or incorrect-product claim, we may collect:
- Order number and product information.
- Reason for the request and any written explanation.
- Photographs and videos.
- Product labels, barcodes, packaging, and shipping labels.
- Pickup address and refund-delivery address.
- Return inspection results and courier collection records.
- Cash-refund amount and one-time password confirmation.
- Other evidence needed to review the request.
4.5 Reviews and customer content
When you submit a product review or other content, we may collect the review text, product rating, any photographs submitted, the date and time of submission, the associated product and order information, your account name or another public display identifier, and communications concerning review moderation.
Do not include sensitive personal information, identification documents, phone numbers, addresses, or other private information in a public review.
4.6 Customer-support communications
When you contact Nahrayn, we may collect your name, phone number, email address, order details, support messages, complaint information, photographs, videos, screenshots, documents, communication notes, dates and times of communication, and information needed to investigate or resolve your request.
4.7 Promotional and campaign information
If you participate in a promotion, giveaway, survey, campaign, or special offer, we may collect your name, phone number, email address, account information, answers or submissions, eligibility information, prize-delivery details, and promotional participation history.
5 Information Collected Automatically
When you use the Nahrayn application or website, certain technical and activity information may be collected automatically by Nahrayn or its service providers. This may include:
- Internet Protocol address.
- Device type, model, operating system, and version.
- Application version and device language.
- Country or general region.
- Device and application identifiers.
- Notification token.
- Date and time of access, login and authentication activity, and session information.
- Pages and screens visited, products viewed, and search activity.
- Cart and wishlist activity.
- Buttons and features used, and order-related activity.
- Application crashes, error logs, and performance and diagnostic information.
- Network and connection information.
- Security and fraud-prevention signals.
The exact technical information collected may depend on the application version, device, operating system, enabled features, and third-party services integrated into Nahrayn.
6 Browsing, Cart, Wishlist, and Recommendation Information
Nahrayn may store and process information about products you view, categories you browse, searches you perform, products added to your cart or wishlist, products purchased, products accepted or declined at delivery, reviews and ratings, and your interaction with notifications and promotions.
We may use this activity to maintain your cart and wishlist, show recently viewed products, improve search results, recommend relevant products, personalize your experience, understand customer demand, improve stock and product planning, and measure application performance.
Nahrayn may introduce additional personalization or advertising features in the future. Before materially changing how personal information is used, we may update this Privacy Policy and provide any notice or choices required by applicable law or platform rules.
7 Location Information
Nahrayn may request access to your device's precise location when you actively use a feature to select, identify, or confirm a delivery address.
Location access may be used to place a delivery pin, confirm the delivery area, improve address accuracy, assist a courier in locating the delivery destination, and determine whether delivery is available.
Nahrayn does not intend to continuously track your location or collect precise location information in the background when the application is not being used.
You may deny or disable location access through your device settings. If you do so, you may need to manually enter or select your delivery location.
8 Camera, Photo Library, and Media Access
Nahrayn may request access to your camera, photo library, or device media when you choose to upload photographs or videos for a return request, submit evidence of damage, defects, or an incorrect product, upload photographs with a product review, contact customer support with supporting evidence, or use another feature that requires an image or video.
Nahrayn should only access photographs or videos that you select or create for submission, subject to the permissions provided by your device and operating system.
You may deny camera or photo-library access. However, certain return, review, or support features may not function fully without this access.
9 Notifications
Nahrayn may request permission to send push or in-app notifications.
Notifications may concern account verification and security, order confirmation and processing, product availability, dispatch and delivery, courier arrival, delivery attempts, returns, refunds, customer-support responses, application updates, promotions, discounts, new products, recommendations, and marketing campaigns.
You may disable promotional push notifications through your device or application settings where available.
Disabling promotional notifications does not prevent Nahrayn from contacting you through appropriate channels about active orders, security matters, deliveries, returns, refunds, account requests, or other essential service communications.
10 How We Use Personal Information
We may use personal information to:
10.1 Provide and operate Nahrayn — create and manage customer accounts, authenticate users, verify phone numbers, maintain saved addresses, maintain carts and wishlists, display products and account information, and provide application functionality.
10.2 Process orders — receive and confirm orders, verify product availability, prepare and dispatch products, calculate prices and delivery fees, contact customers about orders, manage cash-on-delivery transactions, record accepted and declined products, and complete deliveries.
10.3 Manage shipping and couriers — assign shipments to couriers, provide necessary delivery information, confirm delivery addresses, contact customers before delivery, record delivery attempts, manage partial acceptance and complete refusal, investigate delivery complaints, and protect couriers, customers, and Nahrayn against abuse or fraud.
10.4 Process returns and refunds — review return eligibility, examine photographs and videos, arrange courier collection, inspect returned products, calculate refunds and applicable fees, arrange cash-refund delivery, verify refund receipt using an OTP, and investigate false, abusive, or fraudulent claims.
10.5 Communicate with customers — send verification codes, respond to questions and complaints, provide order, delivery, return, and refund updates, send security notices, provide important policy or service updates, send promotional and marketing communications, and conduct surveys or request feedback.
10.6 Personalize and improve services — remember preferences, improve product discovery, recommend products, analyze customer activity, improve the user interface, diagnose technical problems, test features, measure application stability and performance, and develop new products and services.
10.7 Protect Nahrayn and its users — detect suspicious accounts or orders, prevent fraud and theft, prevent promotion abuse, investigate repeated refusals, failed deliveries, or return abuse, enforce Nahrayn's policies, protect employees, couriers, customers, systems, and property, and maintain records of serious policy violations.
10.8 Meet business and legal obligations — maintain accounting and transaction records, comply with lawful requests, establish, exercise, or defend legal claims, resolve disputes, enforce agreements, and comply with tax, commercial, consumer-protection, security, or other legal obligations.
11 Marketing Communications
Nahrayn may send promotional communications through in-app messages, push notifications, SMS, email, WhatsApp, and other available communication channels.
These communications may include promotions, discount codes, flash sales, new products, product recommendations, abandoned-cart reminders, wishlist reminders, seasonal campaigns, surveys, and giveaways.
Where available, you may stop or reduce promotional communications by changing your device notification settings, changing your in-app communication settings, using an unsubscribe option, contacting in-app support, or emailing support@nahrayn.com.
We may need a reasonable period to process an opt-out request.
Opting out of marketing does not prevent necessary communications about account verification, account security, active orders, delivery coordination, returns, refunds, customer-support cases, or policy or service changes that materially affect you.
12 Personalized Advertising and Future Advertising Features
Nahrayn does not currently display unrelated third-party advertisements inside the application.
In the future, Nahrayn may use customer activity to promote Nahrayn products or create audiences for Nahrayn advertising on platforms such as social-media, search, or advertising services. Such activity may involve measuring the effectiveness of Nahrayn advertising, showing advertisements to people who have used Nahrayn, finding audiences that may be interested in Nahrayn, excluding existing customers from certain campaigns, and personalizing Nahrayn promotions.
Before implementing material new advertising or tracking practices, Nahrayn may update this Privacy Policy, update application permissions and notices, provide legally or technically required consent choices, and update Apple App Store and Google Play privacy disclosures.
Nahrayn does not sell personal information in exchange for money.
13 How We Share Personal Information
Nahrayn may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.
13.1 Couriers and delivery providers
We may provide authorized couriers or delivery companies with the customer or recipient name, phone number, delivery address, map pin, landmark, delivery instructions, order number, package or product quantities, cash amount due, accepted and declined product information, return collection details, refund amount and refund-delivery information, and information needed to verify collection, delivery, or refund receipt.
Couriers should use this information only to perform delivery, collection, return, refund, verification, safety, and related operational services.
13.2 Employees and authorized personnel
Authorized Nahrayn employees, warehouse staff, customer-support personnel, administrators, manufacturers, and operational staff may access information where necessary to prepare orders, manage inventory, complete quality checks, package products, provide customer support, process returns, prevent fraud, maintain systems, and perform their assigned duties.
Access should be limited according to role and business need.
13.3 Cloud and technology providers
Nahrayn may use third-party technology providers to operate the application and services. These providers may include services for authentication, databases, file storage, cloud hosting, server-side functions, push notifications, analytics, crash reporting, performance monitoring, security, maps and location services, and email, SMS, or communications.
Nahrayn currently uses Firebase and related Google cloud technologies for certain application functions. The specific Firebase services used may change as the application develops.
13.4 Professional advisers
We may disclose information where reasonably necessary to accountants, auditors, lawyers, insurers, consultants, and other professional advisers.
13.5 Government and legal authorities
We may disclose personal information when reasonably necessary to comply with applicable law, respond to a lawful request, cooperate with competent authorities, investigate fraud, theft, threats, or illegal conduct, protect the rights, safety, property, and security of Nahrayn, its users, couriers, employees, or others, and establish, exercise, or defend a legal claim.
13.6 Business transfers
If Nahrayn Fashion LTD is involved in a merger, sale, financing, restructuring, acquisition, transfer, or similar business transaction, personal information may be disclosed to potential purchasers, investors, advisers, successor businesses, and other parties involved in the transaction.
Any successor should process personal information consistently with this Privacy Policy or provide appropriate notice of material changes.
14 Information We Do Not Sell or Rent
Nahrayn does not sell or rent customers' personal information in exchange for money.
Sharing information with couriers, cloud providers, communication providers, employees, advisers, or authorities for legitimate operational, security, or legal purposes is not treated by Nahrayn as selling or renting personal information.
15 International Processing and Storage
Nahrayn operates in Iraq, but some service providers, including cloud and technology providers, may store or process information on servers located outside Iraq.
As a result, personal information may be processed in countries with privacy and data-protection rules that differ from those in Iraq.
Nahrayn will seek to use reputable providers and reasonable contractual, technical, and organizational measures to protect information under its control.
16 Data Security
Nahrayn uses reasonable administrative, organizational, and technical measures designed to protect personal information. These measures may include account authentication, phone-number verification, secure network transmission, access controls, restricted administrative permissions, cloud security controls, security monitoring, backups, logging, fraud-prevention procedures, employee access limitations, and application and infrastructure updates.
However, no application, internet transmission, database, storage system, or security method can be guaranteed to be completely secure.
You are responsible for keeping your password and verification codes confidential, protecting access to your phone and email, not sharing OTPs with unauthorized persons, signing out of shared devices, and promptly reporting suspected unauthorized access.
Nahrayn will never ask you to provide your account password to a courier.
17 Data Retention
Nahrayn retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, operational, accounting, security, and fraud-prevention purposes.
Our intended retention periods are:
17.1 Account information — retained while the account remains active and until the account is deleted, subject to records that must or may reasonably be retained after deletion.
17.2 Order, payment, and transaction records — retained for up to seven years, or longer where reasonably required by law, accounting needs, an unresolved dispute, fraud prevention, or a legal claim.
17.3 Return and refund evidence — return-request photographs, videos, inspection records, and refund evidence may be retained for up to three years after the matter is completed, or longer when connected to fraud, a dispute, or a legal requirement.
17.4 Customer-support records — retained for up to three years, or longer when reasonably required to resolve an ongoing matter.
17.5 Product reviews — reviews and associated content may remain available until the review is removed, the associated account is deleted, or Nahrayn decides the review is no longer needed. Where appropriate, Nahrayn may retain a review in anonymized form after account deletion.
17.6 Fraud and security records — information relating to suspected fraud, abusive conduct, threats, theft, false claims, charge disputes, return abuse, or serious policy violations may be retained for as long as reasonably necessary to protect Nahrayn and its users.
17.7 Backups — information deleted from active systems may remain temporarily in secure backups until those backups are overwritten or deleted through ordinary retention processes.
18 Account Deletion
You may request permanent deletion of your Nahrayn account through the account-deletion feature in the Nahrayn application, through in-app customer support, by emailing support@nahrayn.com, or through any public account-deletion request page provided by Nahrayn.
Nahrayn may require reasonable verification to confirm that the request is being made by the account owner.
After a verified deletion request, access to the account may be disabled, the account will be permanently closed, and personal information that is no longer needed will be deleted or anonymized. The account is not intended to be recoverable after deletion is completed.
Nahrayn aims to complete verified account-deletion requests within 30 days.
Certain information may be retained after account deletion where reasonably necessary for completed order records, accounting and tax requirements, returns and refunds, fraud prevention, security investigations, legal disputes, enforcement of Nahrayn's agreements, compliance with legal obligations, and protecting customers, couriers, employees, or Nahrayn.
Information retained after account deletion will not be used to reactivate the deleted account without the user creating a new account.
Deleting the application from a device does not automatically delete the user's account.
19 Access, Correction, and Privacy Requests
You may contact Nahrayn to request information about the personal information associated with your account, correction of inaccurate account information, updating of saved delivery details, deletion of your account, deletion of certain submitted content where appropriate, withdrawal from promotional communications, or clarification about how information is used.
Requests may be submitted through in-app support or by email to support@nahrayn.com.
Nahrayn may ask for reasonable verification before responding to a request.
We may refuse or limit a request where we cannot verify the requester's identity, the request affects another person's rights, retention is reasonably required by law, the information is needed for fraud prevention or security, the information is connected to an unresolved dispute, the request is abusive, excessive, fraudulent, or technically impossible, or another lawful exception applies.
20 User-Generated Content and Public Information
Product reviews, review photographs, ratings, and other content submitted for public display may be visible to other users.
Nahrayn may review, moderate, reformat, translate, reject, remove, or limit the visibility of submitted content.
Nahrayn may remove content that is false or misleading, offensive, threatening, abusive, irrelevant, promotional or spam, infringing, illegal, in violation of Nahrayn's policies, or inappropriately disclosing personal information.
Nahrayn may display customer reviews and submitted review photographs in the application or on the Nahrayn website.
Nahrayn will seek additional permission before using an identifiable customer review, photograph, or video in external advertising where such permission is appropriate or required.
21 Third-Party Links and Services
Nahrayn may contain links to third-party websites, applications, maps, social-media services, or other external services.
Third parties operate under their own terms and privacy policies.
Nahrayn is not responsible for the privacy practices, content, security, or operation of an independent third-party service.
You should review the privacy policy of any third-party service before providing information to it.
22 Cookies and Similar Technologies
If you use the Nahrayn website or web application, we or our service providers may use cookies, local storage, session storage, authentication tokens, analytics technologies, and similar browser technologies.
These technologies may be used to keep users signed in, remember preferences, maintain carts, protect account security, measure performance, diagnose errors, understand use of the website, improve services, and support future advertising features.
Browser settings may allow you to remove or block certain technologies. Blocking them may cause parts of the website to stop functioning correctly.
23 Changes to This Privacy Policy
Nahrayn may update this Privacy Policy to reflect changes to the application, new features, new technology providers, changes to data practices, security improvements, operational changes, or legal or regulatory requirements.
When we update the policy, we will change the "Last Updated" date.
For material changes, we may provide notice through the application, push notification, email, website notice, or another reasonable communication method.
Where legally permitted, continued use of Nahrayn after an updated policy becomes effective indicates acknowledgment of the updated policy.
Where consent is legally required for a new use of information, Nahrayn will seek that consent separately.
24 Language
This Privacy Policy may be provided in both English and Arabic. Translations are provided for customer convenience.
If there is any inconsistency, ambiguity, or conflict between the English version and a translated version, the English version will control, to the extent permitted by applicable law.
25 Contact Us
Questions, concerns, complaints, and privacy requests may be submitted to:
Nahrayn Fashion LTD
Karbala, Iraq
Email: support@nahrayn.com
Customers may also contact Nahrayn through the support feature available in the Nahrayn application.